Returns & guarantee
We want your imprint to look exactly right. Here's how we stand behind it.
Tested and approved before it ships
Every custom roll is proofed and approved with you before we engrave it, then test-printed and checked against your approved proof before dispatch, so what you approved is what arrives.
Changing your mind about a custom item
Custom rollers and rolls are made to your approved design. Once you have approved the proof and production has started, we do not accept change-of-mind returns or cancellations for those items. This does not affect your rights if an item is faulty, damaged or does not match the approved proof.
If something arrives damaged or wrong
If your order arrives damaged, faulty, or doesn't match the approved proof, contact us with your order number and photos, we'll assess it from the photos, nothing to ship back, and make it right with a replacement or refund.
Stock items
Unused markers and refills in original condition can be returned within 14 days of delivery. Return shipping is at your cost and isn't reimbursed.
Starting a return
Email support@rollyme.com with your order number and we will explain the next steps. Contact us before sending anything back.